Privacy Policy

Last updated: 2nd June 2026

Welcome to NHCR.CO.UK (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

NHCR.CO.UK is the data controller responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details below:

• NHCR is a trading name of Quality Heating Services Ltd

• Full name of legal entity: North Home Counties Renewables

• Email address: [email protected]

• Postal address:
  Unit 2, Marlborough Trading estate
  West Wycombe Road,
  High Wycombe,
  HP11 2LB

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username, or similar identifier.

• Contact Data: Includes email address and telephone numbers.

• Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website.

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity and Contact Data by filling in forms (such as contact forms) or by corresponding with us by post, phone, email, or otherwise.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

• WordPress Defaults: If you leave a comment on our site, or register an account, WordPress automatically collects your IP address, browser user agent string, and the data shown in the comments/registration form to help spam detection.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to enquiries submitted via our contact forms.

• To manage our relationship with you (e.g., managing user accounts).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For standard WordPress comments, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data (the “right to be forgotten”).

• Object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.